Privacy Policy
This policy explains what information OnTrak Transport collects through this website, how we use it, and the choices you have. We keep it plain and to the point.
Last updated: July 2026
OnTrak Transport ("OnTrak," "we," "us," or "our") operates this website at ontrak-transport.com. We respect your privacy and are committed to protecting the information you share with us. This Privacy Policy describes how we handle information collected through this site.
Information we collect
We only collect information you choose to give us and a limited amount of standard technical data:
- Information you submit. When you request a quote, use our contact form, or email us, we collect the details you provide — typically your name, company, email address, phone number, and any freight or shipment details you include in your message.
- Automatically collected data. Like most websites, our server and analytics tools may record standard technical information such as your browser type, device, approximate location, referring page, and the pages you visit. This is used in aggregate to understand and improve site performance.
We do not knowingly collect sensitive personal information, and we do not ask you to submit payment card numbers, government identifiers, or passwords through this website.
How we use your information
We use the information you provide to:
- Respond to your quote requests, questions, and messages;
- Prepare and follow up on drayage, transport, and storage services;
- Communicate with you about your freight and our services;
- Maintain records of our business communications; and
- Operate, secure, and improve our website.
Cookies and analytics
This site may use cookies and third-party analytics services (such as Google Analytics) to understand how visitors use the site. These tools may set cookies or use similar technologies to collect usage data in aggregate. You can control or disable cookies through your browser settings; disabling them may affect how some parts of the site function.
How we share information
We do not sell or rent your personal information. We may share information only in these limited situations:
- Service providers. We use trusted third-party providers to run this website and deliver our form and email communications (for example, hosting, email delivery, and analytics providers). They may process your information solely to provide those services to us.
- Legal reasons. We may disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of OnTrak, our customers, or others.
- Business transfers. If our business is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
Data retention
We keep the information you submit for as long as needed to respond to your request, provide our services, and meet our legal, tax, and recordkeeping obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Data security
We take reasonable administrative and technical measures to protect the information submitted through this site. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Third-party links
Our site may link to third-party websites, such as our driver-application provider or social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Children's privacy
This website is intended for a business audience and is not directed to children under 13. We do not knowingly collect personal information from children.
Your choices
You may contact us at any time to ask what information we hold about you, to request corrections, or to ask us to delete information we are not required to keep. To make a request, use the contact details below.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the site after changes take effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
OnTrak Transport
7270 NW 12th St, Suite 860, Doral, FL 33126
Email: info@ontrak-transport.com
Phone: (305) 239-9235
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